Refunds, cancellation and shipping policy

Masterstroke: Cricket Manager is free to download. The only thing we sell is Pro, an optional digital upgrade that removes ads and lifts some in-game limits, as a monthly subscription or a one-time lifetime purchase. This policy explains how cancellations, refunds and delivery work. It is part of our terms of service, and it does not limit any right you have under consumer protection law.

Cancelling a subscription

You can cancel Pro monthly at any time, with no cancellation fee:

Open the Google Play Store app and tap your profile picture.
Go to Payments & subscriptions, then Subscriptions.
Choose Masterstroke and tap Cancel subscription.

Pro stays on until the end of the month you have already paid for, and you are not charged again. Uninstalling the app does not cancel a subscription. On an iPhone, cancel under Settings > your name > Subscriptions.

A lifetime purchase is a single payment with nothing to cancel.

Refunds

In the first 48 hours

For a purchase made in the last 48 hours, you can ask Google directly: open your Google Play order history at play.google.com, find the order and choose Request a refund. Google decides these requests under its own refund policy.

From us

After 48 hours, or if Google declines, write to us at contact@procupy.com within 30 days of the charge, with your Google Play order number (it starts with GPA) and what went wrong. We give a full refund when:

you were charged more than once for the same purchase
you paid, but Pro did not unlock and Restore purchases on the Pro screen does not fix it
a subscription renewed after you had cancelled it
the purchase was made without your permission, for example by a child on your device
Pro does not work as it was described in the app when you bought it, and we cannot fix it

We reply within three working days. Outside these cases we look at each request fairly, but we do not usually refund a purchase you have been using as intended, or the unused part of a subscription month after you cancel.

How refunds are paid

Approved refunds go back to the payment method you used, through Google Play. Google usually processes them within a few working days, and the money normally reaches your account within 5 to 7 working days, depending on your bank or payment provider. A refunded purchase no longer entitles you to Pro.

If a UPI or bank payment fails or is cancelled while it is still pending, Google returns the money automatically and you do not need to ask for a refund.

Apple App Store

On iPhone and iPad, Apple handles every refund and we cannot issue one ourselves. Request it at reportaproblem.apple.com. We are happy to help if you contact us.

Shipping and delivery

Pro is digital. Nothing is shipped, there are no shipping or delivery charges, and no physical address is needed.

When it arrives: Pro switches on in the app as soon as Google Play confirms your payment, usually within seconds. UPI and bank payments can stay pending for anything from a few minutes to a few days, and Pro switches on automatically when they clear.
Where: in the Masterstroke app, on Android devices signed in to the Google account that made the purchase, in any country where the app is offered on Google Play.
On a new phone: sign in with the same Google account, install Masterstroke, open the Pro screen and tap Restore purchases.
If it has not arrived: tap Restore purchases first. If Pro is still off 24 hours after the payment cleared, contact us with your order number. If we cannot deliver Pro, we refund you in full.

Purchases made directly from us

Masterstroke is currently sold only through Google Play and Apple's App Store. If we ever offer a purchase directly, for example through a payment link on this site, the price, what you get and how it is delivered will be shown before you pay, the same refund reasons above will apply, and approved refunds will be credited to your original payment method within 7 working days.

Contact

Email: contact@procupy.com
Phone: +91 93183 56220
Working hours: Monday to Saturday, 10:00 to 18:00 IST
Post: Procupy Technology Private Limited, Innov8 Ras Vilas, Lower Ground Floor, Salcon Rasvilas D-1, Saket, South Delhi, New Delhi 110017, India